Cancellation Policy

At shopmallia, we understand that customers may occasionally need to cancel or modify an order.

This policy explains how cancellation requests are handled.

1. Requesting an Order Cancellation

If you would like to cancel an order, please contact our customer support team at serve@shopmallia.com as soon as possible.

Please include your order number and the email address associated with the purchase.

Cancellation requests will be reviewed based on the current processing and shipping status of the order.

Submitting a cancellation request does not automatically guarantee that the order can be canceled.

Our customer support team will confirm whether the requested cancellation can be accommodated.

If an order has already been dispatched, cancellation may no longer be possible.

In such cases, customers may contact us to discuss available return options under our Refund and Returns Policy.

If an order is successfully canceled and payment has already been collected, any applicable refund will be issued to the original payment method.

The time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.

If you need to change an order's delivery address or other details, please contact our customer support team promptly.

Modification requests are subject to the order's processing status and may not be possible after dispatch.

For order cancellation or modification requests:

Customer Support: Available 24 hours a day.