Shipping Policy
At shopmallia, we aim to provide a clear and convenient shipping experience for customers worldwide.
This Shipping Policy explains our order processing procedures, estimated delivery times, shipping charges, and other important delivery information.
1. Shipping Destinations
shopmallia offers worldwide shipping.
Delivery availability may be subject to local import regulations, carrier service limitations, customs restrictions, and other circumstances affecting specific destinations.
If an order cannot be shipped to the selected destination, we will contact the customer to discuss the available options.
2. Shipping Charges
Free Worldwide Shipping
shopmallia offers free shipping on orders placed through our website.
No standard shipping charge is added to eligible orders.
Please note that import duties, customs fees, and applicable taxes imposed by the destination country are separate from shipping charges and may be payable by the recipient unless otherwise indicated at checkout.
3. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Processing includes order verification, preparation, and shipment arrangements.
Business days generally exclude weekends and applicable public holidays.
Order processing may take longer during periods of high order volume or when additional verification is necessary.
4. Estimated Shipping Time
Our estimated shipping transit time is 5–10 business days after the order has been processed and dispatched.
The estimated total time under normal conditions is approximately 6–13 business days, including processing and shipping.
These time frames are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on the destination, customs clearance, local delivery conditions, and circumstances beyond our reasonable control.
5. Order Confirmation and Shipping Updates
After an order is successfully placed, customers will receive an order confirmation using the contact information provided during checkout.
Shipping updates and tracking information will be provided when available.
Customers are responsible for ensuring that their email address and delivery details are accurate.
6. International Shipping and Customs
International shipments may be subject to customs inspections, import regulations, duties, taxes, and other charges imposed by the destination country.
Customers are responsible for applicable import duties and customs charges unless otherwise stated at checkout or required by law.
Customs processing times are controlled by the relevant authorities and may affect the estimated delivery date.
7. Shipping Delays
Although we work to meet our estimated delivery times, delays may occur due to:
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Customs inspections or clearance procedures
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Severe weather or natural disasters
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Public holidays and seasonal shipping demand
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Transportation disruptions
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Incorrect or incomplete delivery information
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Other circumstances beyond our reasonable control
If your shipment experiences an unexpected delay, please contact our customer service team for assistance.
8. Incorrect Shipping Information
Customers should review their shipping address carefully before completing checkout.
If you discover an error in your delivery information, please contact serve@shopmallia.com as soon as possible.
We will review whether an address correction can be accommodated. Changes may not be possible once an order has been dispatched.
9. Missing or Damaged Deliveries
If your package has not arrived within the expected delivery period, or if the items arrive damaged, please contact our support team.
Please provide your order number and relevant details. Photographs of damaged items or packaging may help us investigate the issue.
We will review the circumstances and provide assistance consistent with our store policies and applicable consumer protection laws.
10. Contact Information
For shipping-related questions, please contact:
shopmallia
Email: serve@shopmallia.com
Website: https://shopmallia.com
Address: 1442 S Broadmoor Ave, West Covina, CA 91790, United States