Refund and Returns Policy

At shopmallia, customer satisfaction is important to us. We understand that a product may occasionally need to be returned, and we aim to provide a clear and fair process for handling return and refund requests.

Please review the following policy before requesting a return.

1. 30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To initiate a return, please contact our customer service team at serve@shopmallia.com within the 30-day return period.

All return requests are subject to review in accordance with this policy and applicable consumer protection laws.

2. Return Eligibility

To qualify for a standard return, products should generally meet the following conditions:

The return request is submitted within 30 days of delivery.
The item is returned in its original condition, except where the return concerns a defect or other product-related issue.
All original accessories and included components are returned where applicable.
The customer provides sufficient order information to identify the purchase.

Items that have been damaged through misuse or improper handling after delivery may not qualify for a standard return.

These conditions do not limit any mandatory rights customers may have under applicable law.

3. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at serve@shopmallia.com.

When possible, include:

Your order number
A description of the issue
Photographs showing the product condition or discrepancy

We will review the information and determine an appropriate resolution, which may include a replacement, return, or refund.

When a return is required because of a verified product quality issue or an incorrect item supplied by shopmallia, we will cover the reasonable return shipping costs.

4. Returns for Non-Product-Related Reasons

If a customer requests a return for reasons unrelated to product quality or an error by shopmallia, such as a change of mind or personal preference, the customer is responsible for the return shipping costs.

We recommend contacting customer support before arranging the return so that the appropriate instructions can be provided.

5. How to Request a Return

To request a return:

Contact serve@shopmallia.com within 30 days of receiving your order.
Provide your order number and the reason for the return.
Wait for our customer support team to review your request and provide return instructions.
Follow the instructions provided to arrange the return, if required.

Please do not send products to our business contact address without receiving return instructions.

6. Refund Processing

Once a returned product has been received and reviewed, we will determine whether the refund request is approved.

Approved refunds will be processed within 7 days after receipt and inspection of the returned product.

Refunds will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or financial institution.

7. Refund Amounts

For approved returns, the refund amount will be determined according to the circumstances of the return and applicable law.

Any deductions or nonrefundable charges, where legally permitted, will be communicated to the customer.

8. Exchanges

Customers wishing to exchange an item should contact our customer service team.

Exchange requests will be reviewed based on the product condition, the reason for the request, and the availability of a suitable replacement.

Any applicable shipping responsibilities will be explained before the exchange is arranged.

9. Delayed or Missing Refunds

If you have been notified that your refund has been processed but have not received the funds, please first check with your payment provider or financial institution.

If you still require assistance, contact serve@shopmallia.com with your order number and refund details.